Subscription & Cancellation Policy

Last Updated: July 6, 2026

Certain products available through our store may be offered on a subscription basis. This Subscription & Cancellation Policy explains how recurring orders, payments, subscription changes, and cancellations are handled.

1. Subscription Enrollment

When you select a subscription option, the applicable price, delivery frequency, renewal schedule, and other relevant terms will be displayed before you complete your purchase.

By placing a subscription order, you acknowledge and agree that your subscription will renew automatically according to the plan and delivery schedule you selected, unless you pause, modify, or cancel it before the next renewal is processed.

2. Recurring Deliveries

Subscription purchases include recurring deliveries based on the product, quantity, subscription duration, and delivery frequency selected at checkout.

The applicable renewal schedule may vary depending on the subscription option or bundle selected.

Your subscription will continue until it is cancelled.

3. Recurring Payments

By purchasing a subscription, you authorize us and our payment service providers to securely store your payment information and charge your selected payment method for each recurring order.

Each renewal charge may include:

• the applicable subscription price;
• shipping charges, where applicable;
• taxes, duties, or other charges required by law; and
• any other fees clearly disclosed before purchase.

If a payment cannot be completed, we or our subscription service provider may retry the charge. Your subscription may be paused, suspended, or cancelled if payment continues to fail.

4. Automatic Renewal

Subscriptions renew automatically according to the schedule associated with the selected subscription plan.

Unless you cancel or modify your subscription before the next renewal is processed, your payment method will be charged automatically and the corresponding order will be prepared for fulfillment.

Where required by applicable law, we may send a reminder before an upcoming renewal or recurring charge.

5. Managing Your Subscription

You may be able to manage your subscription through the subscription-management link included in your order confirmation or subscription-related emails.

Depending on the options available for your subscription, you may be able to:

• skip an upcoming delivery;
• pause your subscription;
• change the delivery frequency;
• update your payment information;
• update your shipping address; or
• cancel future renewals.

You may also request assistance by contacting us at:

support@ordercare.info

Please include the email address used to place your order and, where available, your order number.

6. Cancelling Your Subscription

You may cancel your subscription at any time.

To prevent the next recurring charge, your cancellation request must be received and completed before the upcoming renewal order is processed.

Once your subscription has been cancelled:

• no further subscription renewals will be charged;
• no additional recurring orders will be created; and
• any order already processed before cancellation will remain active.

Cancelling a subscription does not automatically cancel or refund an order that has already been processed.

7. Orders Already Processed

Once a subscription renewal has been processed, charged, submitted for fulfillment, or shipped, we may no longer be able to stop or cancel that specific order.

If you contact us after a renewal has already been processed, we can still cancel your subscription to prevent future renewal orders.

Any return or refund request relating to an order that has already been processed will be reviewed in accordance with our Refund Policy and applicable consumer law.

8. Returns and Refunds

Subscription orders are generally subject to the same return and refund conditions as one-time purchases.

Cancelling a subscription prevents future renewals, but it does not automatically provide a refund for:

• a subscription order that has already been processed;
• an order already submitted for fulfillment;
• an order that has already shipped; or
• a previous subscription delivery.

Eligibility for a return or refund will be determined in accordance with our Refund Policy and applicable law.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.

9. Subscription Pricing and Discounts

Subscription pricing, introductory offers, or additional savings may be available when you enroll.

Any subscription pricing or discount:

• applies as displayed at the time of purchase;
• may vary by product, quantity, bundle, market, or promotion;
• may differ from one-time purchase pricing; and
• may change for future renewals where permitted by law and subject to any notice required by applicable law.

Promotional gifts, introductory benefits, or incentives included with an initial order do not automatically apply to future subscription renewals unless expressly stated.

10. Subscription Changes

Requests to change an upcoming subscription order must be submitted before the order is processed.

Changes requested after processing may apply only to future renewal orders.

The availability of certain changes, including delivery-frequency adjustments, product substitutions, skipped deliveries, or pauses, may depend on the subscription platform and the specific plan selected.

11. Changes to This Policy

We may update this Subscription & Cancellation Policy from time to time to reflect changes to our services, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Any changes will not limit rights already granted under applicable law.

12. Contact Us

For questions, subscription changes, billing assistance, or cancellation requests, contact us at:

support@ordercare.info